Customer Experience Specialist

hace 24 horas

Valencia, España Careerxtra A tiempo completo

We are working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Experience Specialist to join their offices in Valencia.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

Duties And Responsibilities
  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and/or develop processes
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
  • Maintain customer satisfaction and retention through impactful customer experience.
Requirements
  • Fluency in German, both oral and written. Fluent in English.
  • Previous working experience in hospitality or other customer facing roles is a plus
  • Excellent communication skills with the ability to listen and show empathy
  • You thrive for teamwork and fun and are part of the community
  • Flexible and able to work in a fast paced working environment
  • Autonomous, able to work independently as well as part of a team
  • Tech savvy and familiar with Google Suite, MS office and CRM tooling
  • Customer-focused, always have the customer’s best interest in mind.
Benefits
  • Excellent remuneration package based on experience, skills and performance
  • Health insurance
  • Free lunch
  • Spanish lessons
  • Bootcamp twice a week
  • Drinks every Friday
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Staffing and Recruiting

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