Customer Experience Specialist

hace 20 horas

Valencia, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking B2B Customer Experience Specialist to join their offices in Valencia and support a new fintech scale-up project. This role varies from other similar positions by enabling the Specialist to take more responsibility over the project design.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction.

REQUIREMENTS:

  • Native level German and fluent English
  • Customer service is in your DNA and you have some experience already
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed.

BENEFITS:

  • Spanish and mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Work at a tech startup where you can develop and there is room for your ideas
    Improve your professional skills: communication, innovation, and implementation of new technology
  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe's most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office.

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