Customer Experience Specialist

hace 2 meses


Valencia, España Careerxtra A tiempo completo

About the job Customer Experience Specialist (Dutch) We areworking with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist
Employment type: Full-time (39h)
DUTIES AND RESPONSIBILITIES:
Communicate with customers through various channels such as phone, email, chat and social media
Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
Identify and address customer needs to escalate internally to improve and/or develop processes
Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
Maintain customer satisfaction and retention through impactful customer experience
REQUIREMENTS:
Fluent Dutch and English level
Smart and enthusiastic problem-solver with a keen eye for customer service
Calm and empathetic when dealing with (difficult) customers
Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
Target-driven and trying to exceed expectations
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
Full-time contract of 39 hours per week
Fully on-site (no remote work possibilities)
Being a part of a dynamic and international team (25+ nationalities)
Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
High performance culture to kickstart your career and potentially grow within the organization

#J-18808-Ljbffr



  • Valencia, Valencia, España Helloprint A tiempo completo

    Job Title: Customer Experience SpecialistAt Helloprint, we are seeking a Customer Experience Specialist to join our team in Valencia. As a Customer Experience Specialist, you will be the first point of contact for our customers via phone, email, and chat.Key Responsibilities:Provide WOW service to our customersHelp customers find the right product and...


  • Valencia, España The Learning Experience #221 A tiempo completo

    Position: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers...


  • Valencia, España The Learning Experience #356 A tiempo completo

    Position: Customer Experience Specialist Location: Valencia, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.Guide customers with...


  • Valencia, España The Learning Experience #356 A tiempo completo

    Position: Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat, and social media.Showcase extraordinary communication skills such as listening, empathy, and personalizing every customer conversation.Guide customers with their...


  • Valencia, Valencia, España TOPTALENT A tiempo completo

    **Job Title:** Customer Experience Specialist**Job Summary:** We are seeking a highly skilled Customer Experience Specialist to join our team at TOPTALENT. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our B2B customers.**Key Responsibilities:**Support B2B customers over the phone, email, and...


  • Valencia, España Careerxtra A tiempo completo

    About the job Customer Experience Specialist (Dutch) We areworking with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.Position: Customer Experience Specialist Employment type: Full-time (39h) DUTIES AND RESPONSIBILITIES: Communicate with customers...


  • Valencia, Valencia, España Helloprint A tiempo completo

    At HelloPrint, we are on the hunt for a talented Customer Experience Specialist to join our dynamic team in sunny Valencia.About the JobWe are a Great Place To Work-Certified company with a unique culture and challenges at a fast-growing e-commerce company. As a Customer Experience Specialist, you will be the first point of contact for our customers via...


  • Valencia, España David Kennedy Recruitment A tiempo completo

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia and to support...


  • Valencia, España David Kennedy Recruitment A tiempo completo

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Customer Experience Specialist to join their offices in Valencia.Position: Customer...


  • Valencia, Valencia, España Blu Selection A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team in Barcelona & Valencia.Estimated Salary: €30,000 - €45,000 per yearThis is a competitive salary range based on industry standards for similar roles in the region.About the RoleIn this exciting opportunity, you will be responsible for providing exceptional...


  • Valencia, España Toptalent A tiempo completo

    Position: Customer Experience Specialist (German)Location: Valencia, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES:Support B2B customers over the phone, email, and chatCommunicate with customers to find the best solution to their problemConstantly brainstorm with your colleagues to improve the Customer Experience....


  • Valencia, España David Kennedy Recruitment A tiempo completo

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech...


  • Valencia, España buscojobs España A tiempo completo

    Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company....


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life....


  • Valencia, Valencia, España Helloprint A tiempo completo

    Job OverviewHelloprint is a fast-growing e-commerce company with a unique culture and challenges. We are looking for a Customer Experience Specialist to join our team in sunny Valencia.About the RoleWe are seeking a highly motivated and enthusiastic individual who can provide excellent customer service, proactively help customers find the right products and...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Customer Experience Specialist with GermanIn collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España The Learning Experience #221 A tiempo completo

    Position: German Customer Experience SpecialistLocation: Valencia, SpainEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Communicate with customers through various channels such as phone, email, chat and social mediaShowcase extraordinary communication skills such as listening, empathy and can personalize every customer conversationGuide customers with...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project!This role offers the unique opportunity to shape the customer experience project design and bring your ideas to...


  • Valencia, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Customer Experience Specialist with German In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...


  • Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

    Customer Experience Specialist with German In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project! This role offers the unique opportunity to shape the customer experience project...