Customer Experience Specialist

hace 3 semanas

Valencia, España buscojobs España A tiempo completo

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  1. Communicate with customers through various channels such as phone, email, chat and social media.
  2. Showcase extraordinary communication skills such as listening, empathy and personalization in every customer conversation.
  3. Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face.
  4. Identify and address customer needs to escalate internally to improve and/or develop processes.
  5. Thrive for high performance focusing on key KPIs: Customer Satisfaction, quality, and productivity.
  6. Maintain customer satisfaction and retention through impactful customer experience.

REQUIREMENTS:

  1. Excellent Dutch (C2) and C1 English speakers.
  2. Smart and enthusiastic problem-solver with a keen eye for customer service.
  3. Calm and empathetic when dealing with difficult customers.
  4. Curious and enjoy investigating, using creative problem-solving skills to ensure customer satisfaction.
  5. Target-driven and striving to exceed expectations.

BENEFITS:

  1. Excellent remuneration package based on experience, skills, and performance.
  2. Shifts between 9:00 and 23:00; preference for late-night shift (14:00 - 23:00).
  3. Full-time contract of 39 hours per week.
  4. Fully on-site (no remote work possibilities).
  5. Being part of a dynamic and international team (25+ nationalities).
  6. Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
  7. High-performance culture to kickstart your career and potential growth within the organization.
  8. Support with Spanish administration.
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