Customer Experience Specialist

hace 4 días

Valencia, España David Kennedy Recruitment A tiempo completo

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia and to support fintech product users.
Position: Customer Experience Specialist Location: Valencia, Spain Employment type: Full-time Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES: Communicate with customers through various channels such as phone, email, chat and social media Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face Identify and address customer needs to escalate internally to improve and/or develop processes Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity Maintain customer satisfaction and retention through impactful customer experience   REQUIREMENTS: Native in Dutch (C1), both oral and written.
Fluent in English (at least B2 level) A Bachelor's degree and experience in finance is preferred Previous working experience in hospitality or other customer facing roles is a plus Excellent communication skills with the ability to listen and show empathy You thrive for teamwork and fun and are part of the community Flexible and able to work in a fast paced working environment Autonomous, able to work independently as well as part of a team Tech savvy and familiar with Google Suite, MS office and CRM tooling Customer-focused, always have the customer's best interest in mind   BENEFITS: Excellent remuneration package based on experience, skills and performance Health insurance Free lunch Spanish lessons Bootcamp twice a week Drinks every Friday Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach career potential

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