Customer Experience Specialist

hace 23 horas

Valencia, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Location: Valencia, Spain

Employment type: Full-time (39h)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Communicate with customers through various channels such as phone, email, chat and social media
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
  • Identify and address customer needs to escalate internally to improve and/or develop processes
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
  • Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

  • Excellent Dutch (C2) speakers with C1 English level
  • Smart and enthusiastic problem-solver with a keen eye for customer service
  • Calm and empathetic when dealing with (difficult) customers
  • Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
  • Target-driven and trying to exceed expectations

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Shifts between 9:00 and 23:00 — here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week
  • Fully on-site (no remote work possibilities)
  • Being a part of a dynamic and international team (25+ nationalities)
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
  • High performance culture to kickstart your career and potentially grow within the organization
  • Support with the Spanish administration

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