Customer Experience Specialist with German
hace 2 días
In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.
Position: Customer Experience Specialist
Location: Valencia, Spain
Employment Type: Full-Time
Your Role:
- Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.
- Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.
- Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.
- Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.
What You Bring:
- Native-level German and fluent English skills.
- Experience in customer service with a proactive, solution-oriented approach.
- Interest in tech innovations, including chatbot integrations.
- Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.
Perks to Look Forward To:
- Spanish language and mindfulness classes.
- Fun Friday evening drinks and fitness bootcamps.
- Growth in communication, innovation, and tech skills within a vibrant startup culture.
- International work environment in beautiful Valencia, with free breakfast and lunch at the office
Join a diverse, dynamic team in one of Europe’s most stunning cities
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