Customer Experience Specialist with German

hace 2 días

Valencia, España Wibit Consulting & Services (WibitCS) A tiempo completo

In collaboration, we are excited to work with a top Outsourcing/BPO company on an innovative journey to bring a German-speaking B2B Customer Experience Specialist to their Valencia offices to support a growing fintech scale-up project This role offers the unique opportunity to shape the customer experience project design and bring your ideas to life.

Position: Customer Experience Specialist
Location: Valencia, Spain
Employment Type: Full-Time

Your Role:

  • Be the first point of contact for B2B customers via phone, email, and chat, providing tailored solutions to meet their needs.
  • Innovate and brainstorm with your team to elevate the customer experience, using the latest technology and AI integrations.
  • Manage payment inquiries across multiple platforms and enhance company reviews, driving NPS improvements.
  • Identify and escalate customer issues, while proactively mapping business processes for smoother journeys.

What You Bring:

  • Native-level German and fluent English skills.
  • Experience in customer service with a proactive, solution-oriented approach.
  • Interest in tech innovations, including chatbot integrations.
  • Quick thinking, lightning-fast typing skills, and adaptability to evolving tech.

Perks to Look Forward To:

  • Spanish language and mindfulness classes.
  • Fun Friday evening drinks and fitness bootcamps.
  • Growth in communication, innovation, and tech skills within a vibrant startup culture.
  • International work environment in beautiful Valencia, with free breakfast and lunch at the office

Join a diverse, dynamic team in one of Europe’s most stunning cities

#J-18808-Ljbffr

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