YRN252 Technical Account Manager

hace 8 horas


Madrid, España ARES CONSULTORES A tiempo completo

Technical Account Manager (Expertise Connect) en híbrido.

Desde Grupo Digital buscamos incorporar un Technical Account Manager para soporte de Expertise Connect.

Idiomas: inglés y español

Funciones

Technical Account Manager para soporte de Expertise Connect (Premium Support).

Grupo Digital : Somos un grupo de empresas tecnológicas formado actualmente por unos 250 profesionales en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría.

Requisitos
  1. Al menos 2 años de experiencia como TAM (Technical Account Manager) en cliente.
  2. Experiencia en gestión de diferentes equipos.
  3. Tener una relación sólida y colaborativa con el equipo del cliente y actuar como el enlace principal entre los equipos del cliente y los equipos técnicos de los laboratorios de producto para coordinar y gestionar la resolución de incidentes y la entrega de soluciones.
  4. Habilidades de comunicación al interactuar con el cliente, comprendiendo sus preocupaciones y prioridades.
  5. Idiomas: inglés y español.
  6. Conocimientos técnicos en productos: IBM Sterling OMS, IBM Db2, Cloud Pak for Data, IBM MDM, IBM CDC, IBM WebSphere Application Server, IBM MQ, e IBM Safer Payments.
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