Technical Account Manager
hace 2 días
Technical Account Manager (Czech Speaker) At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more.
The TAM works with customers as a trusted advisor and has a direct impact on how they gain the most value from cloud technology and the use of AWS services that support their business goals.
As we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, operational and leadership skills.You'll work with talented cloud technologists whilst expanding your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications for global & regional impact.
As such, the TAM is the centrepiece of value to our Enterprise Support customers.
If you wish to be at the forefront of customer strategies and innovation, come join usKey Job Responsibilities Develop trusting relationships with customers, understanding their business needs and reviewing service disruptions, monthly/quarterly metrics, and pre-launch planning.
Utilize technical skills to investigate complex support cases and technical challenges.
Understand operational parameters and troubleshoot multiple technical domains for customer issues and escalations.
Advocate for customer needs to overcome adoption blockers and drive new feature development.
Uplift customer capabilities by running workshops, operations, and architecture reviews.
Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
Work with customers across all levels from developers through to C-Suite executives.
Collaborate across multiple functions within AWS, such as Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
A Day in the Life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.About the Team Diverse Experiences.
Amazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.#J-18808-Ljbffr
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