Technical Account Manager

hace 7 meses

Madrid, España Fortinet A tiempo completo

**Preferred location is Madrid or close to any of our Spanish offices( Madrid, Murcia/Sevilla/Bilbao/Barcelona - working on a hybrid work mode**

**Fluency in Spanish and English is mandatory**

Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team.

Key Responsibilities:

- Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support
- Become a trusted advisor by proactively guide your customers with technical recommendations and best practices
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions
- Take initiatives and ownership of customer incidents to drive for timely resolutions
- Manage customer communications and expectations until the closure of each case
- Participate in customer conference calls or face to face customer meetings
- Produce service reports to summarize service activity and performance for key stakeholders
- Report Software/Hardware related issues to R&D department and assure follow-up

Skills and Attributes Requirements:

- Good understanding of data networking protocols, specifically TCP/IP, routing and switching
- Strong troubleshooting and problem solving skills
- Face to face and remote customer management experience
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills
- Previous experience on Fortinet products is an advantage
- Fluency in English and Spanish is essential

Educational and Experience Requirements:

- Minimum of 6 years of experience in a technical support/post-sales role
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience
- Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage

  • Technical Account Manager

    hace 7 meses

    Madrid, España Grupo Digital A tiempo completo

    Technical Account Manager ( Expertise Connect ) en hibrido. Desde Grupo Digital buscamos incorporar Technical Account Manager para soporte de Expertise Connect Idiomas inglés y español Funciones Technical Account Manager para soporte de Expertise Connect (Premium Support) Grupo Digital Somos un grupo de empresas tecnológicas formado actualmente por...

  • Technical Account Manager

    hace 7 meses

    Madrid, España Grupo Digital A tiempo completo

    Technical Account Manager ( Expertise Connect ) en hibrido.Desde Grupo Digital buscamos incorporarTechnical Account Manager para soporte de Expertise ConnectIdiomas inglés y españolFuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)Grupo DigitalSomos un grupo de empresas tecnológicas formado actualmente por unos 250...

  • Technical Account Manager

    hace 7 meses

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**: Desde Grupo Digital, buscamos incorporar **Technical Account Manager para soporte de Expertise Connect** Idiomas**: inglés y español** Funciones Technical Account Manager para soporte de Expertise Connect (Premium Support) **Grupo Digital** Somos un grupo de empresas tecnológicas, formado actualmente por unos 250 profesionales, en...

  • Technical Account Manager

    hace 7 meses

    Madrid, España Ansys A tiempo completo

    When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from...

  • AV Technical Account Manager

    hace 1 mes

    Madrid, Madrid, España iO Associates A tiempo completo

    Job Title:Technical Account Manager AVAbout the Company:iO Associates is a leading provider of Audio Visual solutions. We are seeking an experienced Technical Account Manager AV to join our team and support our growth plans.Key Responsibilities:Develop and maintain relationships with internal stakeholders and clients.Identify and showcase new business...

  • Technical Account Manager

    hace 7 meses

    Madrid, España Grupo Digital A tiempo completo

    **Descripción**:Desde Grupo Digital, buscamos incorporar**Technical Account Manager para soporte de Expertise Connect**Idiomas**: inglés y español**FuncionesTechnical Account Manager para soporte de Expertise Connect (Premium Support)**Grupo Digital**Somos un grupo de empresas tecnológicas, formado actualmente por unos 250 profesionales, en distintas...

  • Technical Account Manager

    hace 1 semana

    Madrid, Madrid, España Play'N Go A tiempo completo

    Job Description:We are seeking an experienced Technical Account Manager to join our team at Play'N GO. As a Technical Account Manager, you will be responsible for developing and managing the direction of integrations and technical account projects by interacting with the customer and understanding their needs.Key Responsibilities:Developing and managing...

  • Technical Account Manager

    hace 9 horas

    Madrid Centro, Madrid, España Cast A tiempo completo

    The Technical Account Manager (TAM) role is a strategic partnership between CAST and its biggest clients in France. As a TAM, you will be part of the rapidly growing customer success practice alongside professional services, product support, and sales teams. Your primary responsibilities include ensuring top-level customer satisfaction, securing renewal and...

  • Technical Account Manager

    hace 6 meses

    Madrid, España Orange A tiempo completo

    Technical Account Manager will be the entry point (point of contact) together with Viaccess Project Manager to all requirements and topics raised by Orange Spain and will provide the following services and activities: - Technical expertise of Viaccess Orca product _s _including: - Session manager - TV Console - Analytics Related plugins delivered by...

  • Technical Account Manager

    hace 8 meses

    Madrid, España Directa24 A tiempo completo

    **Eron International** is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers. We are looking for a qualified **Technical Account...

  • Technical Account Manager

    hace 4 meses

    Madrid, España Cast Software Inc. A tiempo completo

    CAST is the software intelligence category leader.CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks.It's becoming essential for faster modernization for cloud,...

  • Technical Account Manager

    hace 3 meses

    Madrid, España Cast Software Inc. A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It's becoming essential for faster modernization for cloud,...

  • Technical Account Manager

    hace 4 meses

    Madrid, España Cast A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It's becoming essential for faster modernization for cloud,...

  • Technical Account Manager

    hace 7 meses

    Madrid, España Rtb House A tiempo completo

    .RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.Founded in 2012, the...

  • Technical Account Manager

    hace 4 meses

    Madrid, España Fortinet A tiempo completo

    **Fluency in Spanish and English is mandatory** **It is preferable that you are based close to a Fortinet office -locations include Madrid, Barcelona, Murcia, Seville, Bilboa - so you can work on a hybrid work model. We are also open to hearing from applicants from other areas in Spain or from other European countries providing you speak Spanish and...

  • Acb78 - Technical Account Manager

    hace 1 mes

    Madrid, España Amazon A tiempo completo

    .Technical Account Manager (South), TAM, ES - EMEA - SouthJob ID: 2669322 | AWS EMEA SARL (Spain Branch) - G84At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is a...

  • Technical Account Manager

    hace 2 meses

    Madrid, España CAST Software Inc. A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for...

  • Technical Account Manager

    hace 3 semanas

    Madrid, España CAST Software Inc. A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for...

  • Technical Account Manager

    hace 2 meses

    Madrid, España CAST Software Inc. A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It’s becoming essential for faster modernization for...

  • Technical Account Manager

    hace 4 meses

    Madrid, España Cast Software Inc. A tiempo completo

    CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It's becoming essential for faster modernization for cloud,...