Technical Account Manager

hace 4 meses


Madrid, España Cast Software Inc. A tiempo completo

CAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks. It's becoming essential for faster modernization for cloud, raising the speed and efficiency of Software Engineering, better open source risk control, and accurate technical due diligence. CAST operates globally with offices in Europe, North America, India, China. Visit www.castsoftware.com.

CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE. You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows. You will maintain customer relationships, educate our customers to get the best value from our solutions, and transform customers into CAST ambassadors and advocates. If you thrive in a fast-paced environment and have experience and exposure to a variety of industries, large palette of technologies ranging from early era monoliths to latest distributed technologies, and serverless computing involving the main cloud providers then this role is for you.

As a Technical Account Manager you will:

Ensure top level customer satisfaction. Create and maintain a customer success plan and establish clear retention goals and process milestones for the client and employees to work toward.

Secure renewal and expansion of recurring revenue for CAST's product and services.

Ensure successful onboarding of CAST's customers with a continuous follow up process. Improve tutorials and other communication tools and infrastructure;

Become an expert on CAST products and provide technical support to clients. Help clients to understand the best ways to use CAST products based on their business or technical needs;

Engage with IT and Business executives and quickly understand their KPIs and their short-term / long-term priorities in order to provide additional value from CAST product that can help them attend their objectives.

Establish and drive Governance with the client, service providers and cloud providers. Follow-up on the actions and become an advocate for our clients within CAST.

Help accelerate change in development practices, accelerate modernization, detect risks early in software development, provide guidance on modern architectures, and increase team efficiency

Accelerate adoption of CAST Software Intelligence and integrate CAST solutions into customer's organizations and processes, deploy metrics and Key Performance Indicators to track and continuously improve the business value

Create and animate a vibrant customer community around CAST products and create relationship with champions and ambassadors that will share the product's benefits and value internally at the clients and on external CAST or partner events.

Advocate client concerns and opportunities with the Sales, Support, and Professional Services teams within CAST.

You have:

5+ years of experience as a customer advisor, customer success manager, or Technical account manager, or technical consultant or Architect.

Proven track record of impacting development organizations by bringing new practices and increased performances;

Communication skills with ability to connect and influence Senior Management and C-Level, presenting improvement plans, managing objections and expectations, and making such plans adopted;

Proven ability to identify and resolve technical and non-technical issues, with a customer-focused approach.

Experience in interpreting metrics and making data speak to define and track improvement plans, using various reporting tools and methodologies;

Active listening skills; superior interpersonal skills; ability to work effectively with cross-functional teams;

Successfully deployed IT scorecards or adoption/success performance measurement systems;

Strong technical background in software development with understanding in application architecture, application development and lifecycle management practices;

Good understanding of software portfolio management, ADM productivity management, ICT cost control, modernization programs, risk management and SDLC transformation programs;

Good understanding of budgeting challenges for Sr Management in application development space;

Master degree in Computer Science or a related technical discipline.

Language: Spanish and English fluent and Portuguese as a plus.

If you're passionate about driving customer success and have a track record of delivering results, we'd love to hear from you

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CAST, líder en software inteligence, proporciona software que "entiende" los sistemas de software multitecnología y obtiene automáticamente información sobre su funcionamiento interno: interacciones entre todos sus componentes, flujos de transacciones, rutas de acceso a datos, cambios necesarios para migrar a la nube, riesgos del software de código abierto, impacto verde, cumplimiento de ISO 5055, etc. Es utilizado globalmente por miles de líderes digitales, ayudándolos a tomar decisiones más inteligentes, mantener y transformar software personalizado con mayor velocidad y ejercer un mejor y continuo control de los riesgos relacionados. Visita www.castsoftware.com.

Los Technical Account Managers de CAST son socios estratégicos y asesores técnicos para nuestros clientes más grandes e importantes en Iberia & Latam. Serás parte de nuestra práctica de Customer Success, en rápido crecimiento junto con los servicios profesionales, el soporte de productos y los equipos de ventas con una gran oportunidad de evolucionar a medida que crece el programa. Mantendrás relaciones con los clientes, educarás a nuestros clientes para obtener el mejor valor de nuestras soluciones y transformarás a los clientes en embajadores y defensores de CAST.

Si trabajas en un entorno cambiante y tienes experiencia en un amplio abanico de tecnologías que van desde monolitos hasta las últimas tecnologías distribuidas que involucra a los principales proveedores de la nube, entonces este puesto es para ti.

Como Technical Account Manager deberás:

Asegurar la máxima satisfacción del cliente. Crear y mantener un plan de éxito del cliente y establecer objetivos claros de retención e hitos del proceso para que el cliente y los empleados trabajen.

Asegurar la renovación y expansión de ingresos recurrentes para los productos y servicios de CAST.

Asegurar la incorporación con éxito de los clientes de CAST con un proceso de seguimiento continuo. Mejorar los tutoriales y otras herramientas e infraestructura de comunicación;

Convertirte en un experto en productos CAST y brindar soporte técnico a los clientes. Ayudar a los clientes a comprender las mejores formas de utilizar los productos CAST en función de sus necesidades comerciales o técnicas;

Comprometerte con los ejecutivos de negocios y de TI y comprender rápidamente sus KPI y sus prioridades a corto y largo plazo para brindar un valor adicional del producto CAST que pueda ayudarlos a lograr sus objetivos.

Establecer e impulsar la gobernanza con el cliente, proveedores de servicios y proveedores de Cloud. Dar seguimiento a las acciones y convertirnos en un defensor de nuestros clientes dentro de CAST.

Ayudar a acelerar el cambio en las prácticas de desarrollo, acelerar la modernización, detectar riesgos en fase temprana en el desarrollo de software, dar orientación sobre arquitecturas modernas y aumente la eficiencia del equipo de desarrollo.

Acelerar la adopción de CAST Software Intelligence e integre las soluciones CAST en las organizaciones y procesos de los clientes, implementar métricas e indicadores clave de rendimiento para rastrear y mejorar continuamente el valor comercial

Crear y animar una comunidad de clientes en torno a los productos CAST y crear relaciones con líderes y embajadores que compartirán los beneficios y el valor del producto internamente con los clientes y en eventos externos de CAST o socios.

Abogar por las inquietudes y oportunidades de los clientes con los equipos de Ventas, Soporte y Servicios Profesionales dentro de CAST.

Tienes:

Más de 5 años de experiencia como Customer Advisor , Customer Success Manager , Technical Account Manager , Technical Consultant o Architect .

Experiencia probada de trabajo en organizaciones de desarrollo.

Habilidades de comunicación con capacidad para conectar e influir en la Alta Dirección y C-Level, presentando planes de mejora, gestionando objeciones y expectativas, y haciendo que dichos planes sean adoptados.

Capacidad comprobada para identificar y resolver problemas técnicos y no técnicos, con un enfoque centrado en el cliente.

Experiencia en la interpretación de métricas y hacer que los datos hablen para definir y realizar un seguimiento de los planes de mejora, utilizando diversas herramientas y metodologías de generación de informes.

Habilidades de escucha activa, habilidades interpersonales superiores, capacidad para trabajar eficazmente con equipos multifuncionales.

Cuadros de mando de TI implementados con éxito o sistemas de medición del rendimiento de adopción/éxito.

Sólida formación técnica en desarrollo de software con comprensión de la arquitectura de aplicaciones, desarrollo de aplicaciones y prácticas de gestión del ciclo de vida.

Buena comprensión de la gestión de la cartera de software, la gestión de la productividad de ADM, el control de costes de las TIC, los programas de modernización, la gestión de riesgos y los programas de transformación SDLC.

Buena comprensión de los desafíos presupuestarios para la gestión sénior en el espacio de desarrollo de aplicaciones.

Grado de Ingeniería Informática o disciplina técnica relacionada.

Idioma: español e inglés con fluidez. Portugués será un plus de interés.

Si te apasiona impulsar el éxito del cliente y tienes un historial de entrega de resultados, nos encantaría saber de ti

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