Inside Sales Representative Ecommerce Specialist

hace 4 semanas

Barcelona, Barcelona, España Lenovo A tiempo completo
About the Role

We are seeking a highly motivated and results-driven Inside Sales Representative to join our growing Ecommerce team. As a key member of our sales team, you will be responsible for selling Lenovo products, services, and solutions to end-user clients through inbound and outbound phone calls and chats.

Key Responsibilities
  • Closing incoming sales opportunities to achieve revenue, profitability, and short-term sales objectives.
  • Proactively performing outbound calls to new and existing customers, identifying and pursuing sales opportunities.
  • Assisting customers with order placement, providing product information, and recommending suitable products and services.
  • Following up on leads generated by the Customer Service Team or other departments, ensuring timely follow-up.
  • Providing an excellent customer experience from the initial call to sale closure, ensuring high-quality service.
  • Identifying opportunities to up-sell and cross-sell products based on customer requirements.
  • Maintaining accurate call logs, reports, and documentation as required, ensuring thorough record-keeping.
  • Collaborating effectively with internal departments and external businesses, addressing customer issues and escalating when necessary.
Requirements
  • At least one year of experience in a Sales Support or similar role, preferably in the IT sector.
  • Native/Fluent German language skills (any additional European language is a plus).
  • Excellent communication skills, both spoken and written.
  • Strong entrepreneurial mindset with a highly persuasive approach and motivation to close sales.
  • Ability to provide excellent customer service and maintain high standards of quality and productivity.
  • Ability to identify and respond to sales opportunities, demonstrating a proactive sales approach.
  • Strong organizational skills and the ability to maintain accurate documentation and reports.
  • Willingness to continuously learn and stay up to date with Lenovo's product portfolio through training workshops and materials.
About Lenovo

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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