Inside Sales Representative eCommerce UK and Ireland

hace 2 meses


Barcelona, Barcelona, España Lenovo A tiempo completo

About the Role

We are seeking a highly motivated and results-driven Sales Representative to join our Inside Sales team for our growing eCommerce business. As a Sales Representative, you will be responsible for selling Lenovo products, services, and solutions to end-user clients through inbound and outbound phone calls and chats.

Key Responsibilities:

  • Close incoming sales opportunities to ensure that short-term goals, objectives, and quotas are met.
  • Perform outbound calls proactively and when requested by the business, to new and existing customer install base.
  • Assist customers with order placement, providing product information and advice related to products and services that best suit the customers' needs.
  • Follow up on leads generated from the Customer Service Team or other departments.
  • Provide an excellent customer experience from the initial call to the final sale closure.
  • Ability to identify opportunities to up and cross-sell products as per customers' requirements.
  • Complete call logs and reports where required.
  • Ensure that products, services, and solutions recommended to clients will fulfill their needs.
  • Offer a high level of service meeting our department key metrics for Sales, Quality, and Productivity. Ability to overachieve on daily & monthly targets.
  • Liaise effectively with other internal departments and external businesses in a professional manner as required.
  • Recognize, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
  • Maintains product knowledge by attending training workshops, and keeping up to date on product material.

Requirements:

  • At least one year of experience in a Sales Support or similar role, preferably in the IT sector.
  • Native/Fluent English language (any additional European language is a plus).
  • Excellent communication skills (spoken & written).
  • Entrepreneurial mind, highly persuasive, and highly motivated to close sales.

About Lenovo

We are a forward-thinking IT company that offers a stimulating environment, opportunities for career development and growth, access to trainings for personal development, an international team with a high focus on Gender Diversity, and an attractive compensation package and Performance-based rewards.



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