Spa Service Ambassador
hace 3 semanas
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, a global leader in hospitality with over 38 luxury hotels, resorts, and residences across Asia, Europe, and the Americas.
Job OverviewWe are currently seeking a highly skilled Spa Concierge to join our team at Mandarin Oriental, Barcelona. As a key member of our spa department, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and delivering memorable experiences that exceed expectations.
SalaryThe estimated salary for this position is €40,000 - €60,000 per year, depending on experience.
Key Responsibilities- Support company philosophy and culture through the use of Pillars of Legendary Quality Experiences to ensure Guest Satisfaction and achievement of our Mission Statement.
- Keep work area clean and neat at all times.
- Fulfill all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
- Assist in operations of all spa departments as required: Swimming Pool, Locker rooms, Fitness Center, Spa Retail Area, Relaxation Area, Pantry Area, Sales and Marketing, Spa Suites.
- Maintain inventory of supplies for spa reception.
- Attend demonstrations and events as needed.
- Adhere to Spa Director's guidance on appearance and personal hygiene.
- Interact professionally with guests, answering spa and hotel-related questions.
- Have good telephone skills and follow MOHG etiquette.
- Be adaptable and accountable for actions.
- Perform administrative procedures to ensure smooth operation of spa, adhering to Health and Safety policy.
- Ensure reception area is tidy, clean, and stocked at all times.
- Organize appointment scheduling to maximize time and profitability while prioritizing clients' needs.
- Recognize importance of 'sales' in role and achieve sales targets set by Spa Director.
- Assist in smooth flow of guests' journey throughout day.
To succeed in this role, you must have:
- Good customer orientation.
- Ability to work in a team and learn from multiculturalism.
- Commitment and professionalism.
- Responsibility and reliability.
We offer a comprehensive range of benefits, including:
- Canteen with varied menu options.
- Learning platform for professional development.
- Uniform provision and laundry services.
- Youthful, fun, and multicultural working environment.
- Complimentary stays and staff rates.
- Coffee corner access.
- Partnership with a globally recognized company.
- Team-building activities and staff parties.
- Options for growth and career progression.
- Free weekly physiotherapy sessions.
Mandarin Oriental, Barcelona is an equal opportunities employer, committed to diversity and inclusivity, and welcomes applications from talented individuals worldwide.
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