Luxury Service Ambassador

hace 3 semanas


Barcelona, Barcelona, España Hotel Mandarine Regency A tiempo completo

Company Overview: Located on the prestigious Passeig de Gracia in Barcelona, Mandarin Oriental Residences offers a luxurious lifestyle with spacious apartments and exquisite penthouses. Our residents enjoy access to a rooftop pool, fitness center, wellness area, lounge, and 24-hour service.

Salary: The estimated annual salary for this position is approximately €45,000 - €60,000 based on industry standards and location.

Job Description:

The Luxury Service Ambassador plays a crucial role in providing exceptional tailored services to all Residences Owners, tenants, and residents, as well as colleagues. This includes responding to needs and requests, offering personalized welcomes, and creating memorable experiences through proactive anticipation of requirements.

Duties and Responsibilities:

  • Respond to resident needs and requests
  • Offer warm and sincere welcomes to residents
  • Create special conversations with residents to identify personal preferences
  • Be proactive and anticipate complete requirements for successful experiences
  • Maintain daily records of requests, reservations, and confirmations for residents
  • Handle and organize resident keys and the KeyTrak System
  • Develop working knowledge of Building Link and record follow-up procedures for residential work orders
  • Assist in coordinating services that promote maintenance and upkeep of owner's homes and values
  • Coordinate and organize daily activities of all residents
  • Arrange package delivery and pickup for residents
  • Support residents with various queries, including home care, installations, utilities, schools, and local attractions
  • Support formalities with suppliers requested by owners

Benefits: As a Luxury Service Ambassador, you will have the opportunity to work in a dynamic and luxurious environment with access to state-of-the-art facilities and equipment. You will be part of a dedicated team committed to delivering exceptional service and creating unforgettable experiences for our residents.



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