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IT Support Specialist
hace 2 meses
About It-Xy GmbH
We are a leading provider of digital transaction solutions, revolutionizing the way businesses operate through secure and efficient electronic signature and digital identification services. With a strong presence in over 40 countries, we empower companies of all sizes to optimize their administrative tasks and enhance their online transactions.
Our Team
We are a dynamic and multicultural team of experts dedicated to delivering exceptional customer support and driving innovation in the digital transaction space. As a valued member of our team, you will have the opportunity to work with cutting-edge technology and contribute to the growth and success of our organization.
Job Summary
We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and maintenance for our infrastructure, user workstations, and software applications. This includes deploying new versions, hotfixes, and products, as well as investigating and resolving technical issues in a timely and effective manner.
Key Responsibilities
- Deploy new versions, hotfixes, and products on test, pre, and production infrastructure
- Provide technical support and maintenance for user workstations, including PC and MAC environments
- Investigate and resolve technical issues, providing clear and effective solutions
- Control and maintain documentation and assets for the user's scope, including PCs, laptops, printers, mobile devices, users, groups, mail, phone lines, Windows desktop, and software
- Manage Active Directory users, groups, and devices
- Contribute to the continuous improvement process by providing insights gained from customer support interactions
Requirements
- Certificate of Higher Education (HNC) studies or equivalent
- Experience in Windows Desktop advanced administration, including solving issues, installing software, and configuring
- Networking knowledge, including Windows Server and Active Directory
- Microsoft 365 operation and management
- Linux and MacOs knowledge
- Excellent communication skills in English and Spanish
- Passion for delivering high-quality customer service and problem-solving
- Detail-oriented and meticulous, with a focus on quality and attention to detail
- Proactive, self-directed, and adaptable to agile development environments
What We Offer
- Flexible remote work arrangements
- Working hour flexibility
- Summer hours on Fridays in July and August
- Free health insurance for employees and a discount for children
- Flexible compensation plan with Coverflex
- English or French classes with native teachers
- Technical training with specialized platforms
- Birthday off
- Referral bonus
- Catering service at the office
- Free coffee and snacks at the office
