German-speaking Quality Assurance Specialist in Athens, Greece
hace 5 días
Job Overview
We are seeking a highly skilled German-speaking Quality Assurance Specialist to join our team in Athens, Greece.
About the Role
This is an exciting opportunity for a detail-oriented and analytical professional to drive quality assurance and continuous improvement across our operations. As a key player in the quality process, you will monitor and evaluate advisor performance, identify training needs, and deliver constructive feedback to ensure compliance with operational standards.
Your Responsibilities
As a Quality Assurance Specialist, your daily responsibilities will include:
- Quality Monitoring: Take ownership of the quality methodology, ensuring effective implementation and continuous development across operations.
- Call Audits & Monitoring: Monitor advisor interactions (calls, emails, and chats) to ensure compliance with procedures and quality standards.
- Feedback & Coaching: Deliver clear, constructive feedback to advisors to drive performance improvements and ensure adherence to best practices.
- Quality Reporting: Provide input for Monthly Quality Reports and share key findings and insights with the Operations and Training teams.
- Calibrations & Consistency: Participate in monthly calibration sessions to ensure quality assessments remain consistent and aligned with company and client expectations.
- Process Improvement: Identify non-conformity issues, suggest operational improvements, and contribute to the continuous improvement of processes and procedures.
Candidates Must Have
To be successful in this role, you'll need:
- Language Skills: Native or proficient German (C2) and advanced English (C1 or higher, both written and spoken).
- Experience: Previous experience as a Quality Analyst or a similar role in a call center, BPO, or customer service environment.
- Analytical Skills: Ability to make fair and consistent judgments and use problem-solving skills to drive improvement.
- Coaching Skills: Ability to provide clear, constructive feedback that motivates advisors to improve performance.
- Interpersonal Skills: Ability to work with a variety of people from diverse backgrounds, building strong, professional relationships.
- Organizational Skills: Strong time management and organizational skills, with the ability to prioritize and manage multiple tasks.
- Decision-Making Ability: Confidence in making independent decisions and delivering sound judgments.
- Legal Requirements: Must hold EU citizenship or a valid work permit for Greece.
On Offer
We offer a competitive salary of €1300 per month, plus bonus up to 10%, private medical insurance, and vouchers. Our permanent contract provides stability and opportunities for career growth. We believe in giving our employees the tools and opportunities to succeed and thrive in their roles.
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