German Language Customer Service Representative
hace 2 días
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional support to our international clients.
Responsibilities:- Support B2B customers over the phone, email, and chat
- Communicate with customers to find the best solution to their problem
- Troubleshoot, innovate, and manage change as part of the daily business
- Use the latest technology and AI integrations to become an expert in the field
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews to improve overall company NPS through excellent service
- Flag and escalate customer queries and come up with suitable solutions
- Map and improve business processes to enhance customer journey and satisfaction
- Native level German and fluent English
- Customer service experience minimum 6 months
- Excellent communication skills
- An interest in innovation (think chatbot-integrations)
- Ability to think outside the box to always find a solution for the customer
- Technical background is an advantage
- Proficient with computers and can type at lightning speed
- Spanish classes
- Mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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