German Language Customer Service Representative
hace 1 día
We are seeking a highly motivated and customer-focused Customer Service Specialist to join our team at Cross Border Talents. As a German speaker, you will be responsible for providing exceptional customer service to our international clients.
Key Responsibilities:- Support B2B customers through various communication channels, including phone, email, and chat.
- Communicate effectively with customers to resolve their issues and find suitable solutions.
- Utilize troubleshooting, innovation, and change management skills to drive business growth.
- Stay up-to-date with the latest technology and AI integrations to enhance customer experience.
- Manage payment inquiries and handle customer queries in a timely and professional manner.
- Contribute to improving overall company NPS through excellent service and Trustpilot reviews.
- Collaborate with the team to flag and escalate customer queries, and develop suitable solutions.
- Map and improve business processes to enhance customer journey and satisfaction.
- Native level German and fluent English.
- Minimum 6 months of customer service experience.
- Excellent communication and problem-solving skills.
- Interest in innovation and technology.
- Ability to think outside the box and find creative solutions.
- Technical background is an advantage.
- Proficient in computer skills and typing speed.
- Spanish classes to enhance language skills.
- Mindfulness classes to promote well-being.
- Great Friday evening drinks to socialize with colleagues.
- Fitness bootcamps to stay active and healthy.
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