Cloud Tech Trainer

hace 7 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Cloud Tech Trainer

Teleperformance Spain, a leading customer experience management company, is seeking a Cloud Tech Trainer to join our team in Barcelona. As a Cloud Tech Trainer, you will be responsible for providing technical knowledge to our Sales and Tech teams, enabling them to have solid business conversations with developer audiences and C-level IT and business leaders.

Key Responsibilities:
  • Align with knowledge managers to run periodic need assessments and plan, develop, and deliver product training programs.
  • Ensure product training is clearly defined, documented, and delivered for each role within the organization on a quarterly basis.
  • Implement product training best practices to improve sales performance.
  • Track and measure training results, making adjustments as necessary.
  • Cross-functional team working, connecting with multiple teams across different geographical locations and building strong relationships with our client and Operational teams.
  • Develop and launch real Cloud showcase projects for training and development purposes.
  • Assist in gathering, processing, and analyzing data for reporting of training KPIs on customized dashboards.
Requirements:
  • 2 years of experience working across technology and cloud computing sales or services.
  • Degree in Computer Science, Physics, Telecommunications, Statistics, or similar.
  • Training creation and delivery experience.
  • Cloud services development and deployment experience.
Preferred Qualifications:
  • Knowledge of Big Data landscape and Business Intelligence technologies.
  • Knowledge of how various cloud technologies (Saas, PaaS, and IaaS) work together to drive technology adoption within the existing large account base.
  • Google Cloud Digital Leader, Google Cloud Engineer, Azure Fundamentals, and/or AWS Certified Cloud Practitioner certifications.
Competencies and Skills:
  • Establishes a course of action for self or others to accomplish a specific goal.
  • Develops new ideas and unique solutions to problems.
  • Recognizes and responds to unanticipated events and requirements.
  • Actively seeks opportunities to make a contribution rather than passively accepting situations.
  • Establishes productive, cooperative relationships with subordinates, peers, and management.
  • Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
  • Ability to inspire and show others how to maximize opportunities and potential.
  • Expresses oneself in a clear, concise manner during individual or group situations.
Benefits:
  • Full-time position (39 hours per week, Monday to Friday).
  • Hybrid working model in Barcelona.
  • Competitive salary and bonus scheme.
  • Referral program: Bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
  • Permanent contract.
  • Health insurance.
  • Relocation support.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Bi-weekly, monthly, or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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