Cloud Technology Trainer

hace 2 semanas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Title: Cloud Tech Trainer

Teleperformance Spain, a leading customer experience management company, is seeking a skilled Cloud Tech Trainer to join our team in Barcelona.

Job Summary:

We are looking for a highly motivated and experienced Cloud Tech Trainer to provide technical knowledge and training to our Sales and Tech teams. The ideal candidate will have a strong background in Cloud technologies, including big data and Cloud solutions, and be able to communicate complex technical concepts to non-technical stakeholders.

Key Responsibilities:
  • Develop and deliver product training programs based on needs analysis and in conjunction with new product launches, features, etc.
  • Align with knowledge managers of the Sales and Tech teams to run periodic need assessments and plan training programs.
  • Ensure product training is clearly defined, documented, and delivered for each role within the organization on a quarterly basis.
  • Implement product training best practices which lead to improved sales performance.
  • Track and measure training results with adjustments made where necessary to plug any knowledge gaps identified through quality audit processes.
Requirements:
  • 2 years experience working across technology and cloud computing sales or services.
  • Degree in Computer Science, Physics, Telecommunications, Statistics, or similar.
  • Training creation and delivery experience.
  • Cloud services development and deployment experience.
Preferred Qualifications:
  • Knowledge of Big Data landscape and Business Intelligence technologies.
  • Knowledge of how various cloud technologies (Saas, PaaS, and IaaS) work together to drive technology adoption within the existing large account base.
  • Google Cloud Digital Leader, Google Cloud Engineer, Azure Fundamentals, and/or AWS Certified Cloud Practitioner certifications.
Competencies and Skills:
  • Establishes a course of action for self or others to accomplish a specific goal.
  • Develops new ideas and unique and novel solutions to problems.
  • Recognizes and responds to unanticipated events and requirements.
  • Actively seeks opportunities to make a contribution rather than passively accepting situations.
  • Establishes productive, cooperative relationships with subordinates, peers, and management.
What We Offer:
  • Full-time position (39h per week, Monday to Friday).
  • This is a Hybrid working model in Barcelona.
  • Competitive Salary and Bonus scheme.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project).
  • Permanent Contract.
  • Health Insurance.
  • Relocation support.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Bi-weekly, monthly, or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.

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