Cloud Technology Trainer
hace 1 semana
Teleperformance Spain is seeking a highly skilled Cloud Tech Trainer to join our team. As a Cloud Tech Trainer, you will be responsible for providing technical knowledge to our Sales and Tech teams across multiple sites.
Key Responsibilities:
- Align with knowledge managers to run periodic need assessments and plan, develop, and deliver product training programs.
- Ensure product training is clearly defined, documented, and delivered for each role within the organization on a quarterly basis.
- Implement product training best practices to improve sales performance.
- Track and measure training results, making adjustments as necessary to plug knowledge gaps.
- Cross-functional team working, connecting with multiple teams across different geographical locations and building strong relationships with our client and Operational teams.
- Work with key stakeholders to develop and launch real Cloud showcase projects for training and development purposes.
- Assist in gathering, processing, and analyzing data for reporting of training KPIs on customized dashboards.
Requirements:
- 2 years of experience working across technology and cloud computing sales or services.
- Degree in Computer Science, Physics, Telecommunications, Statistics, or similar.
- Training creation and delivery experience.
- Cloud services development and deployment experience.
Preferred Qualifications:
- Knowledge of Big Data landscape and Business Intelligence technologies.
- Knowledge of how various cloud technologies (Saas, PaaS, and IaaS) work together to drive technology adoption within the existing large account base.
- Google Cloud Digital Leader, Google Cloud Engineer, Azure Fundamentals, and/or AWS Certified Cloud Practitioner certifications.
Competencies and Skills:
- Establishes a course of action for self or others to accomplish a specific goal.
- Develops new ideas and unique solutions to problems.
- Recognizes and responds to unanticipated events and requirements.
- Actively seeks opportunities to make a contribution rather than passively accepting situations.
- Establishes productive, cooperative relationships with subordinates, peers, and management.
- Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
- Ability to inspire and show others how to maximize opportunities and potential.
- Expresses oneself in a clear, concise manner during individual or group situations.
Benefits:
- Full-time position (39 hours per week, Monday to Friday).
- Hybrid working model in Barcelona.
- Competitive salary and bonus scheme.
- Referral program: bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
- Permanent contract.
- Health insurance.
- Relocation support.
- A permanent presence of coaches who will facilitate your personal and professional development.
- Established career path to grow within the project.
- Bi-weekly, monthly, or quarterly contests.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements, and personal development.
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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