Senior Trainer

hace 4 semanas

Barcelona, Barcelona, España Sita Switzerland Sarl A tiempo completo
Job Title: Senior Trainer

SITA, a leading specialist in air transport communications and information technology, is seeking a Senior Trainer to present application use and technical support training courses across multiple product portfolios for direct and indirect (ICP) customers and internal staff who sell, deliver, and support the SITA Business Unit product portfolio.



The ideal candidate will have a deep understanding of aviation operations and airport ground handling technologies, as well as expertise in cloud IT infrastructure and architecture. They will be responsible for delivering end-user and technical training for multiple products, including assistance to Course Development in the development and management of course content and materials for multiple products in the SITA Business Unit product portfolio.



The Senior Trainer will engage with subject matter experts in the development and delivery of training for multiple products in the SITA Business Unit product portfolio. They will oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments, and ensure the effective use of productivity tools such as PowerPoint, Excel, Power BI, and Word.



The role demands an expert-level understanding of aviation technologies, IT infrastructure, and educational methodologies, aimed at enhancing global operational standards and employee capabilities.



Key Responsibilities:


  • Develop and conduct training across SITA's Airports Portfolios with a focus on Baggage.
  • Provide hands-on training sessions globally for multiple products, focusing on various audiences, such as end users, super users, and occasionally system administrators/technical support functions.
  • Employ deep expertise in aviation operations and airport ground handling technologies.
  • Utilize knowledge of cloud IT infrastructure and architecture to enhance training offerings and support system implementations.
  • Oversee the incorporation and management of advanced learning technologies, including remote and virtual learning environments.
  • Ensure the effective use of productivity tools such as PowerPoint, Excel, Power BI, and Word.
  • Perform quality assurance assessments to maintain high training standards.
  • Design and implement assessments to measure trainee understanding and competence.
  • Design engaging and interactive learning experiences, adjusting training approaches to meet individual and organizational needs.
  • Maintain up-to-date, organized training records, including certifications and performance evaluations.
  • Coordinate with Project Managers and customers to develop tailored training plans for extensive projects.
  • Ensure seamless integration and availability of course materials for all training initiatives.
  • Serve as a Subject Matter Expert for both internal teams and external partners, contributing to the development of training materials and advising on training requirements for RFPs.


Requirements:


  • Experience: Bachelor's degree in Education, Business Administration, Human Resources, or a related field. Master's degree preferred.
  • Minimum of 5 years of experience in training and development within the aviation industry.
  • Demonstrated cross-disciplinary collaboration across teams and developing innovative educational programs.
  • Excellent communication, organizational, and project management skills.
  • Proficiency in educational technology and e-learning platforms.
  • Knowledge of ITIL, Agile Scrum, and ITSM methodologies is highly desirable.


What We Offer:

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.



We offer a range of benefits, including flexible work arrangements, employee wellbeing programs, and opportunities for professional development. If you are a motivated and experienced trainer looking to join a dynamic team, please submit your application.

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