IT Support Specialist
hace 2 semanas
About the Role
Frontiers is an award-winning open science platform and leading open access scholarly publisher. With a global team of over 600 employees from more than 50 nationalities, we are one of the largest and most cited publishers worldwide.
We offer a competitive salary in the range of €38,000 to €45,000 per annum, depending on experience.
Key Responsibilities
We are seeking an IT Support Specialist to join our Madrid office team. The successful candidate will be responsible for providing first- and second-level technical support, configuring new laptops and installing software, setting up office equipment, ensuring security updates are applied, managing IT asset inventory, and granting access permissions.
The ideal candidate will have excellent communication skills in English, both verbal and written, and experience in providing level 1 and 2 technical support using IT support ticket management systems such as Zendesk or JIRA.
Required Skills and Qualifications
To be successful in this role, you will need:
- Experience in troubleshooting issues in wired and wireless networks
- Knowledge of installation, configuration, and troubleshooting of Windows and MacOS laptops
- Excellent interpersonal skills, flexibility, and customer service focus
- Highly motivated and driven to deliver results through effective teamwork
- Able to meet deadlines and prioritize tasks effectively
- A keen eye for detail
Benefits
As a Frontiers employee, you can expect a dynamic and inclusive work environment with opportunities for growth and development. You will also enjoy a comprehensive benefits package, including:
- 100% remote working option (part-time or full-time)
- Annual personal learning budget and dedicated learning and development time
- Free online yoga classes, employee assistance plan, and access to the Headspace app
- Four wellbeing days on top of your annual leave allowance
- Volunteering opportunities with our partner platform Alaya
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