Strategic CRM Consultant
hace 3 semanas
Veeva, a recognized company, is committed to helping its customers in Life Sciences and Regulated industries bring their products to market more efficiently. Our values guide us: Do the Right Thing, Customer Success, Employee Success, and Speed. We develop transformative cloud software, services, consulting, and data to make our customers more effective in everything they do.
**About Veeva**
We are a work anywhere company. You can work from home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
We have been investing in customer success since our founding. To further these efforts, we are expanding our Customer Success Management (CSM) team. We work alongside our product, sales, and services teams to help customers achieve higher levels of success. The Customer Success Manager will provide strategic guidance to named Veeva CRM customers to increase the value they get from Veeva CRM. In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program. We are looking for members of this team to work with Veeva's most strategic customers across Europe.
Your Responsibilities
As a member of the CSM team, you will help to develop specific strategies, tactics, and processes that will make this team truly valuable to ongoing customer success. Your key responsibilities will include:
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