Strategic Customer Experience Transformation Consultant

hace 16 horas


Barcelona, Barcelona, España Frog A tiempo completo

About Frog
Frog is a leading global creative consultancy, part of Capgemini Invent. Our mission is to imagine and build experiences, products, and businesses that disrupt the status quo, win hearts, and realize the future.

Job Overview
We are seeking a highly skilled Strategic Customer Experience Transformation Consultant to join our team. As an integral part of frog's Customer First community within Capgemini Invent, you will help our clients drive growth and orchestrate customer-centric transformations related to digital marketing, CRM, and e-commerce strategy. Your main responsibilities will be:

  • Work closely with clients to define requirements and develop strategies for implementation.
  • Define AS-IS processes, identify areas for improvement, and manage expectations and needs.
  • Present and defend outlined solutions to clients.

Requirements
To succeed in this role, you should have:A Bachelor's degree in Business Administration, Marketing, or a similar field.Up to 2 years of experience in strategic consultancy.Knowledge of CRM systems development and implementation.Understanding of commercial and/or attention models.Expertise in strategy definition for digital channels, omnichannel, and e-commerce.Proficiency in e-commerce platform technologies.High or native-level competence in Spanish and English (C1 level). Ability to travel as needed.
What We Offer
At Capgemini Invent, we create leaders of tomorrow. If you are ready to take the next step in your career, we invite you to join us. Estimated annual salary: $60,000 - $80,000, depending on location and experience.

Your Future at Frog
As a Strategic Customer Experience Transformation Consultant at Frog, you will have the opportunity to work with passionate leaders and visionary entrepreneurs, applying creativity, strategy, design, and data to reinvent businesses and drive growth. Together, we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and planet.

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