Technical Support Specialist for Global Customers

hace 3 semanas


Barcelona, Barcelona, España Servicemax A tiempo completo

Company Overview:

Servicemax is a leading software company that brings the physical and digital worlds together. Our innovative technology enables companies to improve operations, create better products, and empower people in all aspects of their business.

About Us:

We are a global team of nearly 7,000 talented professionals who make a difference in our success. We create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are.

Our Mission:

We are looking for a new challenge where you contribute to our customers' digital transformation journeys. You will be part of a global team providing support to Servicemax's customers for our Product Lifecycle Management (PLM) system.

Your Role:

You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals. You will provide technical assistance to customers, investigate thoroughly the issues reported for our products, and address questions related to guidance and general best practices.

Required Skills and Qualifications:

  • A strong capacity and desire to develop personalized customer service and communication skills.
  • Experience in implementing or supporting Client-Server architecture or multi-tier applications.
  • Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.

Bonus:

  • Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.).

Salary and Benefits:

We offer a competitive salary of $80,000 per year, plus benefits that take care of your health, wealth, and well-being. You will also have opportunities to gain an ownership stake in Servicemax and share in the company's successes.

Why Join Us?

If you're passionate about problem-solving through innovation, you'll become just as passionate about the Servicemax experience as we are. We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable laws.



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