Technical Support Specialist

hace 1 mes


Barcelona, Barcelona, España Parametric Technology Corporation A tiempo completo

About the Role:


We are seeking a Technical Support Specialist to join our global team. As a key member of our support organization, you will provide world-class technical support to our customers and partners.



Your Impact:


You will be responsible for delivering superior-quality support services to our customers, working closely with our services and account teams to ensure all issues are handled effectively.



Your Day-To-Day:


You will provide technical assistance to customers, investigate issues reported for our products, and address questions related to guidance and general best practices. You will also utilize our case management tool to log issues and track associated status and related activities.



Your Skills and Knowledge:


A strong capacity to develop personalized customer service and communication skills is essential. Experience in implementing or supporting Client-Server architecture or multi-tier applications is also required. Additionally, you must be able to solve analytical problems, maintain effective and precise investigation and documentation for issues and customer use cases, and demonstrate a willingness to be proactive and take on new challenges independently.



Why PTC:


We value our employees and offer a competitive salary and total compensation package. We also provide opportunities to gain an ownership stake in PTC and share in the company's successes. Our benefits package takes care of the whole you—including your health, wealth, and well-being.



Life at PTC:


At PTC, we're passionate about innovation and value our work-life balance. We're committed to creating opportunities for our team members to explore, learn, and grow, and we celebrate the differences that make us who we are and the work we do possible.



Apply Today:


Join our team of talented industry leaders and contribute to our customers' digital transformation journeys. We're looking for driven, collaborative, and motivated individuals who share our passion for problem-solving through innovation.



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