Technical Support Specialist for Robotics Automation
hace 2 semanas
At Teradyne, the parent company of Universal Robots, we're pioneering automation technology to make it accessible to anyone and anywhere. Our vision is to create a world where people work with robots, not like them.
We're seeking an experienced Technical Support Specialist to join our team in providing top-notch support to our customers. As part of our global operations, you'll be working closely with customers in Europe, North America, and Asia to resolve technical issues related to our collaborative robots.
The ideal candidate will have a strong background in robotics or industrial automation, with at least 2-4 years of experience in a similar role. A bachelor's degree in a technical field or engineering is required. We're looking for someone who can provide excellent customer service, analyze problems systematically, and prioritize tasks effectively.
This role requires 20% remote work and 80% on-site visits to customers. You'll need to be flexible, adaptable, and able to manage multiple cases simultaneously. If you're passionate about delivering high-quality solutions and taking pride in your work, we want to hear from you
In this role, you'll be responsible for:
- Providing technical support via phone, email, or other communication channels
- Diagnosing and resolving technical issues related to our robots
- Preparing technical documentation and managing cases through the service recovery process
- Working collaboratively with internal teams to achieve customer satisfaction and resolution
We offer a competitive salary of $65,000 - $85,000 per year, depending on location and experience. Additionally, you'll enjoy a comprehensive benefits package, opportunities for professional growth, and the chance to work with a talented team of innovators.
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