Technical Support Specialist

hace 3 semanas

Madrid, Madrid, España Amazon A tiempo completo
About This Role

Audible is seeking a skilled Support Engineer to join our growing team. As a Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and collaborating with development teams to improve our services.

Key Responsibilities
  • Develop expertise in one or more of our services and provide support activities to ensure seamless customer experiences
  • Work closely with development teams to establish and improve service support, driving issues to resolution with guidance from management
  • Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
  • Contribute to the creation and improvement of all support documentation, performing code builds and deployments as needed
  • Help develop and refine operational policies and procedures used by teams and internal customers
  • Participate in the planning of the team's work and contribute to the design and development of support tools using software engineering best practices
Requirements
  • 2+ years of industry experience in programming and/or technical support roles
  • Experience troubleshooting and debugging technical systems
  • Java programming and Linux operating system experience a plus
What We Offer

Audible is committed to a diverse and inclusive workplace. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

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