Senior Customer Support Specialist with Technical Expertise

hace 2 semanas


Madrid, Madrid, España Planet A tiempo completo

Company Overview
Planet is a leading technology company that transforms payments by prioritizing customer experience. We offer integrated solutions, including payment processing, VAT refunds, dynamic currency conversion, and merchant services for the Retail and Hospitality sectors worldwide.

Job Description
We are seeking a skilled Senior Customer Support Specialist with technical expertise to join our team. As a key member of our Merchant and Technical Support Team, you will provide high-quality technical and administrative support to our merchants and partners via phone and email.

Key Responsibilities
* Deliver first-line technical and administrative analysis and resolution to issues raised by customers, escalating when necessary
* Maintain incident tracking systems throughout the ticket lifecycle
* Develop strong relationships with key customers through proactive communication
* Independently assign priorities to reported issues based on experience
* Gain knowledge of systems used by customers in your region and document this information in our knowledge management platform
* Safeguard confidentiality, performance, and availability of business applications

Requirements
* Strong customer service attitude and experience in a similar role
* Proficiency in MS Office (Excel, Outlook) and basic IT knowledge
* Desire to continuously learn and apply new knowledge
* Experience in the Card Payment industry is an asset
* Fluency in English and French (native level)
* Excellent communication skills and ability to adapt to an ever-changing market

Salary Range
€50,000 - €65,000 per annum, depending on experience

Benefits
Planet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need



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