Regulatory Compliance Specialist with AI Expertise

hace 2 semanas


Madrid, Madrid, España Cube A tiempo completo
Job Overview

We are seeking a highly skilled Regulatory Compliance Specialist with expertise in AI to join our team at CUBE. As a key member of our EMEA Customer Support team, you will play a critical role in ensuring timely and effective resolution of customer inquiries related to our SaaS platform.

About Us

CUBE is a global RegTech business pioneering the development of machine automated compliance. We deliver our services through a SaaS platform powered by innovative AI and proprietary data ontology. Our mission is to simplify the complex world of compliance for our clients, and we are committed to creating a future where regulatory intelligence and change are aligned with our values of strong teamwork and commitment to customers and communities.

Responsibilities
  • Work as part of a global team handling application, operational, and technical enquiries from enterprise customers and colleagues.
  • Ensure timely and effective resolution of customer tickets, coordinating with 2nd/3rd line and specialist teams to meet specified service levels.
  • Liaise with customers via phone or remote screen-share sessions to qualify, troubleshoot, and update cases.
  • Develop and maintain relationships with cross-functional resources to drive case resolution and meet customer service level agreements.
  • Schedule and prepare daily, weekly, and monthly reports for customers and management.
  • Carry out new customer onboarding activities, including user setup, administration, and transition to BAU support.
  • Manage P1 incidents, bringing in L3 resources as needed, managing client communications, and drafting RCA timelines.
Requirements

To be successful in this role, you should have:

  • At least 2 years of customer support experience in a SaaS environment providing technical/functional application support to external (preferably enterprise) customers.
  • A strong interest in technology and applications, with good troubleshooting skills.
  • A sense of ownership, drive, and commitment to ensure excellent customer service.
  • Excellent communication skills, with attention to detail to ensure accurate and professional communication with customers.
  • Organisation and task orientation, with a focus on deadlines, accuracy, and timely delivery.
  • Comfortable adapting to a fast-paced and rapidly changing business environment.
What We Offer

As a Regulatory Compliance Specialist with AI Expertise at CUBE, you can expect:

  • A competitive salary of £55,000 - £65,000 per annum, depending on experience.
  • A dynamic, fast-paced work environment that encourages growth and progression.
  • The opportunity to work with cutting-edge technology and collaborate with talented professionals from across the globe.
  • A collaborative culture that values knowledge sharing, innovation, and creativity.
Location

This role is based in London, UK, with occasional travel required to other locations within Europe.



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