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Customer Support Specialist for Media Company
hace 1 mes
Do you have a passion for delivering exceptional customer experiences in French? We are seeking a talented Customer Support Agent to join our team at Teleperformance Spain, supporting a leading international media group.
About the Role:
- Provide timely and effective solutions to customer inquiries through various communication channels (phone, email, chat).
- Troubleshoot issues and resolve complaints efficiently while maintaining a positive customer experience.
- Ensure customer satisfaction by delivering high-quality support and personalized service.
Requirements and Qualifications:
- C2 French and fluency in English or Spanish.
- Previous customer-facing experience (B2B or B2C).
- Familiarity with multi-channel customer support.
- Experience in a metric-driven, target-focused environment.
- Strong listening, communication, and attention to detail skills.
Attractive Benefits Package:
- 38.5 hours/week temporary contract with potential for permanent role.
- Monday to Friday shifts: 9:00–18:00 or 11:00–20:00.
- Salary: €19,743.58 gross/year.
- Referral Program: Earn up to €2,000 for referrals.
- 3 weeks of paid training.
- Vibrant international work environment with clear career growth opportunities.
