Amazon Account Health Specialist

hace 1 semana

Barcelona, Barcelona, España Amazon A tiempo completo
Job Title: Account Health Support Specialist

At Amazon, we are committed to delivering exceptional customer experiences. As an Account Health Support Specialist, you will play a critical role in ensuring our Selling Partners have a seamless experience on our platform.

Key Responsibilities:
  • Support Amazon's Selling Partners in resolving incoming issues via phone and email
  • Manage high volumes of inbound and outbound calls and emails, with a focus on delivering exceptional customer care
  • Investigate root causes of Account Health-related issues and provide viable solutions to our Selling Partners
  • Identify and clarify information, research every issue, and provide solutions to our customers
  • Exemplify Amazon's Leadership Principles, including Customer Obsession, by consistently displaying empathy and passion for our customers

We are looking for a highly motivated and customer-focused individual who is able to build sustainable relationships with our Selling Partners. If you have a strong record of customer service, a keen interest in process improvement, and a commitment to delivering outstanding results, we encourage you to apply.

What We Offer:
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A state-of-the-art facility in Barcelona, featuring modern interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, and convenient access to shopping, restaurants, and public transport

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