Amazon Account Health Specialist

hace 2 días

Barcelona, Barcelona, España Amazon A tiempo completo
Amazon is seeking a highly skilled Account Health Support Specialist to join our team in Barcelona, Spain. As a key member of our office-based team, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.Job Summary

As an Account Health Support Specialist, you will be responsible for supporting Amazon's Selling Partners to resolve any incoming issues via phone and email. You will manage high volumes of inbound and outbound calls and emails, utilizing strong investigation skills to find the root cause of Account Health related issues and providing viable solutions.

Key Responsibilities
  • Supporting Amazon's Selling Partners to solve any incoming issues via phone and email
  • Managing high volumes of inbound and outbound calls and emails
  • Identifying Seller's needs, clarifying information, researching every issue and providing solutions
  • Exemplifying Amazon's Leadership Principles, such as Customer Obsession by consistently displaying a genuine empathy and passion for our customers
Requirements

To be successful in this role, you will need to have a strong commitment to delivering outstanding customer service, a keen interest in process improvement, and the ability to work in a fast-paced contact center environment. You will also need to be proficient in using a wide variety of software tools to navigate various Selling Partner Accounts and communicate effective solutions.

What We Offer

As a member of our office-based team, you will enjoy our state-of-the-art facilities in Barcelona featuring eight floors of modern, upscale interiors, company subsidized canteen, onsite parking, showers, rooftop terrace, conveniently close to shopping, restaurants and public transport. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer service.

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