Account Health Support Specialist

hace 1 día

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Account Health Support Specialist to join our team in Barcelona, Spain. As an AHS Specialist, you will play a critical role in ensuring the success of our Selling Partners by providing exceptional customer service and support.

Key Responsibilities
  • Support Amazon's Selling Partners to resolve incoming issues via phone and email
  • Manage high volumes of inbound and outbound calls and emails, with a focus on delivering exceptional customer service
  • Investigate and resolve Account Health-related issues, providing viable solutions to our Selling Partners
  • Identify and clarify Seller needs, researching every issue and providing solutions
  • Exemplify Amazon's Leadership Principles, including Customer Obsession, by consistently displaying empathy and passion for our customers
  • Build sustainable relationships with our Selling Partners, going the extra mile to deliver an exceptional customer experience
  • Document all Seller interactions and information according to standard operating procedures
  • Collaborate with internal stakeholders and teams to drive process improvements and achieve productivity and quality performance goals
Requirements
  • High school diploma or equivalent
  • Previous experience providing support and service to customers
  • Proficiency in English and Italian (C1 level)
  • Intermediate competency with Windows, Microsoft Word, Outlook, and Excel
  • Ability to use online communication and collaboration tools with ease
About Amazon

Amazon is an equal opportunities employer, committed to growing talent and leadership from within. We offer a diverse and inclusive work environment, with opportunities for professional growth and development. Join our Amazon Family in Spain and become a part of a global team that is passionate about delivering exceptional customer service and support.

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