Technical Support Specialist

hace 10 horas


Barcelona, Barcelona, España Convergys A tiempo completo

Experience a game-changing career in tech. We're a global leader that powers the brands of the future, improving businesses with technology and integrated solutions in over 70 countries.

About the Role

We're seeking a skilled Technical Support Specialist to join our team in Barcelona (on-site). As a key member of our team, you'll be part of a diverse group of professionals who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What You'll Do

In this role, you will:

  • Ensure customer success by answering and resolving technical support cases via email and chat, adhering to our response SLAs and maintaining high customer satisfaction.
  • Have or develop familiarity with key documentation related to our products (Geocoding API, Places API, Maps Javascript API) under support, directing customers to correct documentation for customer success.
  • Contribute to team efficiency by understanding and consistently adhering to support processes for case handling, escalations, hand-offs, bug filing, case routing, and case root cause categorization.
  • Reproduce customer problems to file effective bugs and resolve customer issues.
  • Improve product quality by independently and consistently adhering to team processes for filing bugs and feature requests.
  • Provide feedback to your team and other teams by adhering to established processes for filing product and documentation bugs, and/or feature requests, occasionally with guidance from higher levels.
  • Write guides and Knowledge Base articles about processes, products, and tools used by the team.
Your Qualifications

We value diversity and welcome individuals from various backgrounds who are curious and willing to learn. If you have a passion for helping others and delivering WOW experiences for our customers, we want to hear from you.

Requirements
  • Proficient or bilingual level of English
About Us

We offer a dynamic work environment where you can grow and develop your skills. Our benefits include free training and development programs designed to set you on your way to a fulfilling career.

Earnings

The estimated salary for this role is approximately €30,000 - €40,000 per annum, depending on experience.



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