SaaS Technical Account Director

hace 2 semanas


Madrid, Madrid, España Ardoq A tiempo completo

Company Overview


Ardoq is one of the fastest-growing European SaaS companies, backed by renowned technology investors. We provide a cloud-native platform that empowers businesses to steer their digital transformation and strategic change initiatives with clarity and confidence.



Salary


The estimated salary for this position is between $170,000 - $198,000 gross per year, plus a commission structure.



Job Description


We are seeking a highly experienced Director of Customer Success to lead our technical Customer Success Management team in driving meaningful product adoption, mitigating risks, and providing proactive support to a diverse customer base.


You will be responsible for educating the team on customer success best practices, participating in customer engagements, and serving as an escalation point for customer issues.


The ideal candidate will have 10 years of experience in customer success management, technical account management, or a related field, with at least 5 years in a leadership role.



Required Skills and Qualifications


To succeed in this role, you will need:



  • Experience managing global teams and working with enterprise customers in the technology or software industry.
  • People management skills, with experience building and scaling teams.
  • Solid technical experience in IT-related SaaS platforms, such as enterprise architecture, cloud management, Fin Ops, cybersecurity.
  • Presentation skills.


Benefits


We offer a comprehensive benefits package, including flexible and hybrid working, vacation time that models Norwegian culture (up to 25 days), 401(k) & Paid parental leave, and access to comprehensive benefits with a wide range of coverage options.



Others


This is an exciting opportunity to join a fast-growing company and work with a talented team to drive business growth and customer satisfaction.


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