Customer Service Representative for Netherland Market

hace 4 semanas


Madrid, Madrid, España American Express A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our Netherland and Belgium Merchant Servicing Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our merchants, resolving customer issues, and promoting a positive customer experience.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone and cases
  • Own issues to the point of resolution, offering unique solutions to meet customer needs
  • Manage a workflow in line with departmental and individual goals, adhering to quality standards
  • Collaborate with internal teams to resolve customer issues and improve service delivery
Requirements
  • Fluent language skills in Dutch and Belgian, with excellent written and spoken communication
  • Passionate about providing exceptional customer service and resolving customer issues
  • Computer literate to an intermediate level, with experience in customer service software
  • Organized, diligent, and attentive listener with strong problem-solving skills
What We Offer
  • Competitive base salaries and bonus incentives
  • Support for financial wellbeing and retirement, including comprehensive medical, dental, and vision benefits
  • Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
  • Generous paid parental leave policies and access to global onsite wellness centers
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities to support your growth and success


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