Customer Service Representative for Netherland Market

hace 4 semanas


Madrid, Madrid, España Amex A tiempo completo
Job Summary:

As a Customer Service Representative for the Netherland Market, you will be responsible for providing exceptional levels of service to American Express' Netherland and Belgium speaking merchants. You will be the primary point of contact for these merchants, responding to their inquiries and resolving any issues they may have in a timely and professional manner.

Key Responsibilities:

* Provide excellent customer service to Netherland and Belgium speaking merchants via phone and email
* Respond to merchant inquiries and resolve any issues they may have
* Work closely with internal teams to resolve complex issues
* Develop and maintain strong relationships with merchants

Requirements:

* Fluent language skills in Dutch and English
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving skills
* Previous customer service experience

What We Offer:

* Competitive base salary and bonus incentives
* Comprehensive medical, dental, and vision benefits
* Flexible working model with hybrid, onsite, or virtual arrangements
* Generous paid parental leave policies
* Free access to global on-site wellness centers
* Career development and training opportunities

Why Work for Amex?

At American Express, we are committed to delivering an exceptional customer experience every day. We believe that our colleagues are our greatest asset, and we are dedicated to providing them with the tools, training, and support they need to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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