Customer Service Representative for Netherland Market

hace 4 semanas


Madrid, Madrid, España American Express A tiempo completo
Customer Service Representative for Netherland Market

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Representative to join our Netherland Market team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to American Express' Netherland speaking merchants.

**Key Responsibilities**

- Provide excellent levels of service to American Express' Netherland speaking merchants
- Respond to phone calls from customers, making it easy to do business with us, while solving customer issues and celebrating their value to us
- Own issues to the point of resolution
- Offer Merchant customers unique solutions
- Manage a workflow in line with departmental and individual goals and to departmental quality standards

**Requirements**

- Fluent Language for Dutch & Belgium, written and spoken & English is also required
- Passionate about providing excellent customer service
- Computer literate to an intermediate level
- Organised, diligent, with attentive listening skills
- Fast paced environment of variety of day to day workloads
- We are seeking someone who is an outstanding multi-tasker with a flexible approach to daily tasks
- A problem-solving mindset
- You will have previous Customer Service experience, either face to face or over the phone

**Benefits**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial wellbeing and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

**What We Offer**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

**About Us**

American Express is a global service company that provides its customers with a range of financial and travel-related services. We have a diverse community of over 60,000 colleagues, all working together to deliver an exceptional customer experience every day.

**How to Apply**

If you're passionate about providing exceptional customer service and have a strong background in customer-facing roles, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

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