Training and Development Specialist

hace 2 días


Barcelona, Barcelona, España Lynk & Co A tiempo completo

Company Overview
We're a pioneering mobility brand that's transforming the transportation landscape. At Lynk & Co, we invite you to be part of this exciting journey as we redefine the car ownership experience with customer engagement at its core.

About the Role
As a Training and Quality Lead, you'll play a pivotal role in fostering exceptional service that builds lasting relationships with our customers. Reporting directly to the Head of Operations Support, you'll lead and mentor training teams across Customer Service, Retail, and Clubs. Your expertise will shape training programs that empower our teams to deliver outstanding service, ensuring seamless experiences for our customers.

Key Responsibilities
* Lead and mentor a team of trainers across two locations, promoting a culture of collaboration and continuous improvement.
* Ensure seamless communication between the training teams and the rest of the organization.
* Design and implement tailored training programs that meet the specific needs of our Customer Service and Club teams, enhancing their skills and effectiveness.
* Partner with subject matter experts to keep training materials current and aligned with industry standards.
* Evaluate and enhance training effectiveness through regular assessments and feedback loops.
* Develop a comprehensive training strategy to address current and future needs within the Engagement organization.
* Stay up-to-date with industry trends and emerging technologies to continuously enhance our training programs.
* Ensure all training materials comply with industry regulations and company standards.
* Implement quality assurance measures to assess training effectiveness and identify areas for improvement.
* Maintain accurate records of training activities, attendance, and outcomes.
* Generate regular reports on training metrics and provide insights to senior management.

Your Background
We're looking for someone with proven experience in training and quality development within a contact center environment. You should have a strong understanding of contact center operations, preferably in the automotive industry. Excellent interpersonal and communication skills are essential, as well as the ability to effectively manage stakeholders at different levels. Proficiency in training program development and delivery is required. A willingness to travel occasionally is also necessary. Familiarity with e-learning and online training platforms is a plus, and certification in training and development (e.g., CPLP, CPTM, or COPC) is desirable.

What We Offer
We're a dynamic and innovative company that offers competitive salaries. The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. If you're interested in learning more about working for Lynk & Co and what we offer, please visit our website: Lynk & Co Careers. Our recruitment process is based on a competence-based framework, and we invite you to submit your LinkedIn profile or CV written in English, along with a few questions that demonstrate your suitability for the role.



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