Training and Development Manager

hace 2 días


Barcelona, Barcelona, España Lynk & Co A tiempo completo

Company Overview

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Lynk & Co is a revolutionary mobility brand transforming the transportation industry by redefining the car-buying, owning, and using experience.

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We invite exceptional professionals to join our dynamic Customer Engagement Organization in Barcelona, Gothenburg, and Maastricht. This role offers a unique opportunity to shape the future of transportation while fostering lasting customer relationships.

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Job Description

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As a Training and Quality Lead, you will lead a team of trainers across two locations, ensuring seamless communication between training teams and the rest of the organization. You will design and implement tailored training programs that enhance the skills and effectiveness of our Customer Service and Club teams.

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Your key responsibilities include:

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  • \
  • Leading and mentoring a team of trainers to foster a culture of collaboration and continuous improvement\
  • Designing and implementing tailored training programs that meet specific needs\
  • Partnering with subject matter experts to keep training materials current and aligned with industry standards\
  • Evaluating and enhancing training effectiveness through regular assessments and feedback loops\
  • Developing a comprehensive training strategy to address current and future needs within the Engagement organization\
  • Staying up-to-date with industry trends and emerging technologies to continuously enhance training programs\
  • Maintaining accurate records of training activities, attendance, and outcomes\
  • Generating regular reports on training metrics and providing insights to senior management\\/ul\application>

Estimated Salary

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$80,000 - $110,000 per annum, depending on location and experience.

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Benefits

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Lynk & Co offers a competitive benefits package, including

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  • \
  • Comprehensive health insurance\
  • Generous retirement savings plan\
  • Flexible work arrangements\
  • Professional development opportunities\\/ul\application>

Requirements

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To succeed in this role, you will need

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  • \
  • Proven experience in a coordination role in training and quality development within a contact center environment\
  • Strong understanding of contact center operations, preferably in the automotive industry\
  • Excellent interpersonal and communication skills\
  • Ability for effective stakeholder management at different levels\
  • Proficient in training program development and delivery\\/ul\application>

Language

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The primary language for this role is English.



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