Czech Language Investigator
hace 2 semanas
We are seeking a skilled Czech Speaking Trust and Safety Investigator to join our team at Recruitment Direct in Lisbon, Portugal. This role requires strong analytical skills, excellent communication abilities, and proficiency in both Czech and English languages.
Key Responsibilities- Evaluate escalated cases to identify potential policy violations or safety concerns, applying critical thinking and problem-solving skills.
- Provide exceptional customer service through various channels, including phone, helpdesk, and live chat, ensuring effective issue resolution and empathy towards customers.
- Conduct outbound calls to gather evidence related to complaints from drivers and customers, utilizing negotiation and persuasion techniques.
- Maintain in-depth knowledge of Client services to provide informed suggestions and solutions, ensuring seamless customer experience.
Requirements:
- C2 level in Czech language and B2 level in English language.
- Work permission for Portugal (EU passport or Portuguese residence card).
- Ability to work shifts and weekends.
- Good general computer skills.
Compensation Package
We offer a competitive salary of €1260 per month, plus free accommodation in a shared house/apartment for the 12-month contract period. Alternatively, if no accommodation is required, the gross salary can be €1060 per month.
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