Reliable Trust and Safety Investigator for Lisbon Office

hace 1 semana


Barcelona, Barcelona, España Recruitment Direct A tiempo completo

We are recruiting a Trust and Safety Investigator at our Lisbon office. This role requires fluency in Slovak and English, with a focus on evaluating escalated cases and resolving customer inquiries through various channels.

Key Responsibilities:

  • Evaluate escalated cases to identify potential policy violations or safety concerns
  • Respond to customer inquiries through phone, helpdesk, and live chat
  • Conduct outbound calls to gather evidence related to complaints from drivers and customers

The ideal candidate will have excellent communication skills, empathy, and the ability to maintain in-depth knowledge of Client services. Additionally, they must be willing to work shifts and weekends.

The salary for this role is estimated at €1040 per month, plus free accommodation for the 12-month contract. Alternatively, if no accommodation is required, the gross salary can be €1295 per month instead.

Requirements:

  • C2 Slovak language proficiency
  • B2 English language proficiency
  • Work permission for Portugal (EU passport or Portuguese residence card)

Note that relocation to Lisbon is mandatory and B2 English is required. We look forward to receiving applications from qualified candidates.



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