Sales Experience Expert

hace 3 días


Barcelona, Barcelona, España Ttec A tiempo completo
Job Summary

We are seeking a highly skilled Sales Experience Expert to join our team in Sofia, Bulgaria. As a key member of our customer experience team, you will be responsible for delivering exceptional sales experiences to our clients while working effectively to service and upsell client products to existing customers.

About the Role

In this role, you will work closely with our clients to understand their needs and preferences, identifying opportunities to maximize sale opportunities and grow your book of business by developing new business opportunities, establishing and nurturing customer relationships, and ensuring retention. You will also engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of increasing volume for existing clients and acquiring volume for new customers.

Your Key Responsibilities

* Service and upsell client products to existing customers
* Develop new business opportunities and establish and nurture customer relationships
* Ensure retention of existing customers
* Engage customers in a consultative manner to develop value propositions that cater to their needs
* Grow your book of business by identifying and capitalizing on all other sale opportunities for products that may pair well with their current products and future needs

About You

To be successful in this role, you will need to have fluency in both English and Czech language at an advanced C1 level, excellent communication and interpersonal skills, demonstrated proficiency in sales negotiation and closing techniques, and a well-rounded approach that includes cold calling, relationship building, sales process, and appointment setting. You should also be goal-oriented with a strong focus on achieving targets and contributing to business growth, competence in using Microsoft Office and CRM software, and a caring and supportive nature that will shine through as you help customers.

What We Offer

We offer a competitive salary of $40,000 per year, excellent sales, product, and systems training, ongoing sales coaching, knowledgeable leadership, career-growth opportunities, an inclusive culture and community-minded organization where giving back is encouraged, and a global team of curious lifelong learners guided by our company values and excellent sales, product, and systems training and continuous individualized coaching.

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