Customer Support Solutions Expert
hace 4 días
**Job Overview**
With Autodesk software, you have the power to drive innovation and make a meaningful impact in the Architecture, Engineering, and Construction (AEC) industry. As a Technical Support Specialist, you will be reporting to our Technical Support Manager and work in a hybrid environment.
**Responsibilities**
- Provide timely and efficient assistance to Autodesk customers on various issues and questions related to our software usage.
- Document problems and solutions in clear articles for our knowledge base.
- Research, verify, and document product issues.
- Manage customer expectations by providing regular updates on progress.
**Requirements**
- Excellent written and verbal proficiency in English and French.
- Advanced user of Revit, Robot Structural Analysis, and other Autodesk AEC products.
- 5+ years of professional experience in the AEC industry.
- A passion for helping people and solving problems.
- Customer service experience.
**Compensation and Benefits**
We offer a competitive compensation package, including a salary of **$120,000 - $150,000 per year**, depending on experience and location. In addition to base salaries, we also have discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**About Us**
Welcome to Autodesk, where amazing things are created every day with our software – from sustainable buildings and clean vehicles to smart factories and blockbuster movies. We help innovators turn their ideas into reality, transforming not only how things are made but what can be made. Our Culture Code is at the core of everything we do, and we take great pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
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