Global Laboratory Solutions Expert
hace 2 días
At Roche, we're seeking a highly skilled Global Laboratory Solutions Expert to join our team in Global Customer Support. This exciting opportunity will allow you to leverage your extensive customer experience and IT/automation background to provide expert solutions support in automated core laboratories.
About the Role:
- As a Global Laboratory Solutions Expert, you'll be responsible for providing high-quality solutions support to customers across the globe.
- You'll work closely with our international team to ensure that customers receive the best possible solutions to their needs.
- Your expertise in cobas infinity central lab knowledge, particularly Sample Workflow Engine, will be crucial in identifying potential issues and developing effective solutions.
- In addition to your technical skills, you'll possess excellent communication and teamwork skills, with the ability to work effectively in a global matrix structure.
- As a mentor, you'll also be responsible for training future solution specialists and supporting our customers internationally.
- Frequent travel (approximately 50%) is required, but you'll have the opportunity to work from our locations in St. Cugat, Spain & Mannheim, Germany.
Key Responsibilities:
- Provide expert solutions support to customers in automated core laboratories.
- Collaborate with our international team to develop effective solutions.
- Mentor future solution specialists and support customers internationally.
- Develop and implement training sessions for different areas.
- Contribute to the development of a 'Network of Expertise' to increase solution knowledge.
- Support the development of customer-specific solution documentation and troubleshooting guides.
Requirements:
- Bachelor's degree in health-related sciences, engineering, computer science, or any other technical/scientific discipline.
- Strong IT background and experience working in clinical laboratories or supporting them.
- Proven extended experience on-site, preferably in various pre-post analytical instruments, SWA equipment, and multidisciplinary laboratories.
- Excellent communication and teamwork skills, with fluency in English.
- Able to work effectively in a global matrix structure and navigate intercultural differences.
What We Offer:
- An estimated annual salary of $120,000-$150,000, depending on experience and qualifications.
- The opportunity to work for a leading research-focused healthcare group like Roche.
- A dynamic and collaborative work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- The chance to make a meaningful impact on patient care and outcomes.
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