Global Payroll Solutions Expert
hace 4 semanas
Job Summary
The Client Success Manager role at ADP is a key position that requires a strong combination of account management and relationship building skills. As a trusted advisor, you will cultivate a strong relationship with clients to influence their propensity to partner with ADP. Your consultative client approach will enable you to recognize what actions will demonstrate exemplary partnership to the client base, by incorporating a deep understanding of the client needs with appropriate ADP Global Payroll solutions and expertise.
Key Responsibilities
• Effective management of a client's portfolio of Global Payroll client accounts belonging to the Digital Client success Market Segment to ensure client satisfaction, retention & growth.
• Cultivation of a trusted-advisor and develop a strong relationship with clients to influence their propensity to partner with ADP.
• Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base, by incorporating a deep understanding of the client needs with appropriate ADP Global Payroll solutions and expertise.
• Address & resolve escalated client issues or concerns.
• Oversee and support effective and mutually beneficial contract (re)negotiations and understands financial impact.
Requirements
• Significant understanding of Global Payroll concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
• Strong "listening", presentation, meeting management and relationship management/servicing skills.
• Confident with ability to challenge the current state and make a compelling case for change (internal & external).
• Lead and drive continuous improvement and operate with flexibility.
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