Global Payroll Solutions Expert
hace 3 semanas
Job Summary
The Client Success Manager plays a vital role in driving ADP's message as a world leader in the Global Payroll industry into the client base. This position demands a strong combination of account management / relationship building skills together with the use of tools & process to address this market segment specificities.
Key Responsibilities
- Effective management of a client's portfolio of Global Payroll client accounts belonging to the Digital Client success Market Segment to ensure client satisfaction, retention & growth.
- Cultivation of a trusted-advisor and develop a strong relationship with clients to influence their propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base, by incorporating a deep understanding of the client needs with appropriate ADP Global Payroll solutions and expertise.
- Address & resolve escalated client issues or concerns.
- Oversee and support effective and mutually beneficial contract (re)negotiations and understands financial impact.
- Ensure appropriate utilization and consistent execution of tools, communications, processes, client satisfaction and retention activities, and metrics.
Requirements
- Demonstrate strong "listening", presentation, meeting management and relationship management/servicing skills.
- Confident with ability to challenge the current state and make a compelling case for change (internal & external).
- Significant understanding of Global Payroll concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of expertise.
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